Is my personal and credit card information safe on your website?
Answer :
Yes, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Yes, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
What Payment Methods Are Accepted?
Answer :
We accept multiple forms of payments; Visa, Mastercard and Amex
We accept multiple forms of payments; Visa, Mastercard and Amex
What Shipping Methods Are Available?
Answer :
We ship across north america using purolator which usually takes 3-5 business days from purchase order date. We ship internationally using DHL which can take 5-7 business days from purchase order date.
We ship across north america using purolator which usually takes 3-5 business days from purchase order date. We ship internationally using DHL which can take 5-7 business days from purchase order date.
What are the shipping and return policies?
Answer :
North American orders are shipped for free and can be returned 30 days upon receipt of items. Internationally orders are shipped for $30 and have a 60 day return policy upon receipt of items. Please keep in mind shipping expenses for returns are at the expense of the customer, unless there is a defect.
North American orders are shipped for free and can be returned 30 days upon receipt of items. Internationally orders are shipped for $30 and have a 60 day return policy upon receipt of items. Please keep in mind shipping expenses for returns are at the expense of the customer, unless there is a defect.
Do you ship internationally?
Answer :
Yes we do using DHL. All returns have a 60 day return policy at the expense of the customer.
Yes we do using DHL. All returns have a 60 day return policy at the expense of the customer.
Can I request a refund if I'm not satisfied with my purchase?
Answer :
Yes, you have 30 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.
Yes, you have 30 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.
Where are your products made?
Answer :
Our products are hand-made in Italy and assembled in Canada. Our products are made by experienced professionals with an eye for detail. They are packed and shipped after undergoing extensive checks.
Our products are hand-made in Italy and assembled in Canada. Our products are made by experienced professionals with an eye for detail. They are packed and shipped after undergoing extensive checks.